Excel Travel

A: Luckily, this rarely occurs, since our bicycles are virtually new and well-maintained. Nevertheless, should you encounter a problem, then a quick phone call to our local agent will be sufficient. He'll ensure that your back on your bike as soon as possible, and should it be necessary, you can exchange your bike through him. We assume that you are able to fix a flat tire yourself, and for this purpose, we will provide you with a repair kit and bike pump.

Q: Does a support vehicle accompany us?

A: Our experience has taught us that virtually every cyclist is able to make it to the next hotel without difficulties, since you'll be setting your own pace and have the whole day for the journey. Should circumstances render you unable to cycle further, then our agent will obligingly find you the best manner of public transportation and/or taxi. The costs, in such a case, must be self-incurred.

Q: Can I bring along my own bicycle?

A: Yes, you may. This has no bearing on the total cost of the trip, however, please state this at time of booking. Sometimes an additional charge may be requested for the bicycle when transfering from one place to another.

				Q: What will happen should I encounter problems along the way? A: Luckily, this rarely occurs, since our bicycles are virtually new and well-maintained. Nevertheless, should you encounter a problem, then a quick phone call to our local agent will be sufficient. He'll ensure that your back on your bike as soon as possible, and should it be necessary, you can exchange your bike through him. We assume that you are able to fix a flat tire yourself, and for this purpose, we will provide you with a repair kit and bike pump. Q: Does a support vehicle accompany us? A: Our experience has taught us that virtually every cyclist is able to make it to the next hotel without difficulties, since you'll be setting your own pace and have the whole day for the journey. Should circumstances render you unable to cycle further, then our agent will obligingly find you the best manner of public transportation and/or taxi. The costs, in such a case, must be self-incurred. Q: Can I bring along my own bicycle? A: Yes, you may. This has no bearing on the total cost of the trip, however, please state this at time of booking. Sometimes an additional charge may be requested for the bicycle when transfering from one place to another.

			Q: When are the rental bicycles delivered? A: The rental bicycles are as a rule delivered on the evening of the day of arrival and must be returned upon arrival at the last hotel. Q: Does a guide accompany us? A: All of our tours are on an individual basis and no guides are provided. We will provide you with a thoroughly detailed and comprehensive description of the routes, enabling you to follow the route correctly without problems. Furthermore, these route descriptions are frequently accompanied with information on the main tourist attractions that you«ll come across. Q: How is the luggage transported and when does it arrive? A: The luggage is transported by an agent of the hotel and must stand ready for delivery by approx. 9 a.m. and will be at the next hotel by approx. 4 p.m. Q: What can I expect of the hotels along the way? A: For our trips, we generally utilize good 2-3 star hotels with a bathroom in each room. The accommodations vary a great deal, ranging from a very luxurious hotel to a simple chambre d«h™te and from a family hotel to a former cognac estate. Q: How do I get from the airport to the destination place and is this transfer included? A: Our sale and information department can inform you on this matter and if desired, make train reservations. These transfers are usually not included (see the included section for each tour). Q: Special diets? A: No problem. Just state your requirements, such as vegetarian meals, upon booking. Q: Can I arrange for travel and cancellation insurance through Cycletours? A: It is possible to secure cancellation insurance through us with a booked bicycle arrangement. Travel insurance can be secured through the duration of the trip. Q: Are there more people who will be cycling the same route at the same time? A: It is very likely that during the cycling tour, you«ll encounter more cyclists from various regions. This depends on the destination and time of year of the tour. This does not mean that you are required to cycle with them. Naturally, you are free to cycle at your own pace and among the company of your own choosing. Q: How soon do we need to make reservations for the bicycle tours? A: It is advised that you make reservations as soon as possible to ensure that a place is still open for the date of your choosing. Q: What is the best time of year to arrange a biking vacation? A: In Italy, Portugal and southern France, the best biking is at the beginning and end of the summer (the summers tend to be very warm). In all the other places, June up to and including September are the best cycling months. Q: Will I be able to get by speaking only English? A: In the hotels we are in cooperation with, English is spoken a reasonable amount.